Compliance Corner- Keys to receiving notifications

Please note : this article is a snapshot of a message that was posted on the MLS system at some point within the last year.  Things evolve rapidly in our industry, and the information in this article may have changed since it was first published. Compliance Corner articles are not updated after they are published, even if the information contained within has changed.

For the most up-to-date information on this (or any other topic), please visit our SmartDesk .

Compliance Corner #39

June 15, 2021

Listing Data Checker- Keys to Receiving Notifications

A new email address is now being used to send Compliance notifications!  Please put on your safe sender's list.

The Email Must Go Through

Constantly changing consumer protection laws and Email Service Provider (ESP) policies make successful email delivery a moving target that requires SMARTMLS to plan carefully and adapt quickly. This document describes the things we do—and the things you can do too—to help make sure our notifications reach you.

Best Practices

Listing Data Checker (LDC) implements a variety of industry best practices to comply with antispam legislation in the U.S. and Canada and to mitigate the risk of service providers blocking Listing Data Checker email as spam.

A Moving Target

Service providers are continually changing the rules around sending and receiving emails, which means LDC must constantly update its practices as well. While we have a good working relationship with Google and other service providers, we have very little influence over the algorithms and processes they use to identify spam and malicious email. That said, LDC has lobbied service providers to accommodate our specific use cases in the past and will continue to do so whenever delivery challenges arise.

Safelisting Emails

Despite our best efforts, LDC emails are sometimes misidentified as spam and wind up in the junk mail folder. Fortunately, all ESPs provide a way to “safelist” emails so that future messages from the sender are not flagged as spam. We’ve provided instructions below on how to do this for several popular service providers and applications.

Click here for instructions on how to adjust your specific email:

Troubleshooting Undelivered Email

If you have reason to believe you are not receiving Listing Data Checker notifications as expected, (ex: you have received a fine invoice but no prior notification that there was an issue in need of attention) you can follow the steps below to try to resolve this issue.

  • Step 1: Verify the email address Ensure that Listing Data Checker has the correct email address by checking with SMARTMLS staff.
  • Step 2: Move the email to the inbox If the Listing Data Checker message went to the spam or junk mail folder, you should drag it to the inbox. Messages in the junk mail folder are typically deleted after a few days.
  • Step 3: Ensure future emails go to the inbox To ensure future Listing Data Checker emails go to your inbox instead of the spam folder, you must safelist To do this, follow the Safelisting Emails instructions above for the appropriate service provider or application.

As always, please feel free to contact the Compliance Team for additional information.

Send an email to or call us at 203-750-6000

NOW AVAILABLE:  Compliance Corner Archive!

Have you ever wanted to revisit a past Compliance Corner article that is no longer available in Matrix?  Now you can.  Simply click this link Compliance-Corner-Archive or enter compliance corner in the SMARTDESK search bar and you will be able to view all past articles.

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