Compliance Corner- Timely Updates



Please note: this article is a snapshot of a message that was posted on the MLS system at some point within the last year.  Things evolve rapidly in our industry, and the information in this article may have changed since it was first published. Compliance Corner articles are not updated after they are published, even if the information contained within has changed.

For the most up-to-date information on this (or any other topic), please visit our SmartDesk.


Compliance Corner #15

January 13, 2020

Has this happened to you?

You find the perfect property for your buyer and, even better, the listing is showing as Active in Matrix.  Your buyers are excited to go see the property, but when you try to schedule an appointment in ShowingTime, you get declined because the property is now under Deposit.

This frustration could be avoided if everyone follows the rules.  Per Section 5.14 of the SmartMLS Rules & Regulations:

Requirement to Report Accepted Offers.   The Listing Broker/Agent must report to the Service all listings on which a buyer and seller have arrived at a meeting of the minds which has been documented by a binder, offer to purchase, sales agreement, contract of sale, or any document signed by both buyer and seller. Any such listing shall be reported as appropriate as either “Continue to Show”, “Deposit”, or identify the listing as “Active” and Hubbard “Yes”. Within the Deadline for Filing after all necessary signatures of buyer and seller or his/her/their authorized agent have been obtained.

Things to remember:

  • Active - An active listing is one that is on the market and available for showings.  All listings must be available to be shown within 48 hours of being activated in Matrix. 
  • Temp Off Market - Temporarily unavailable to be shown but expected to be active in the near future.
  • Show - Means that either (i) have executed and delivered a purchase and sale agreement or, if earlier, (ii) have executed and delivered a written bilateral offer to purchase, and, in either case, contingencies remain and the Seller requests that the Listed Property remain on market for backup offers.

The Show and Deposit statuses are not determined by a deposit check from the Buyer.  Show and Deposit are based on an executed contract signed by the Seller and Buyer. Statuses must be changed within 48 hours of execution.  

Out of courtesy to your fellow agents (and their clients), please be sure to update your listing(s) accordingly and in a timely fashion.  Failure to report a status change will result in a compliance violation and subsequent fines.

Compliance Corner Archive!  

Have you ever wanted to revisit a past Compliance Corner article that is no longer available in Matrix?  Now you can.  Simply click this link Compliance-Corner-Archive or enter compliance corner in the SMARTDESK search bar and you will be able to view all past articles.

As always, please feel free to contact the Compliance Team for additional information.

Compliance questions?

Send an email to or call us at 203-750-6000.

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